Invoices, receipts and store emails

Every paid order gets a PDF invoice. Customers download it from their order page and their purchases page, and you open it from the order details.

What's on the invoice

The invoice uses your Store details from Store → Store → Payments:

• your Business name, Business address, support email and Tax ID;
• the invoice number, date and order number;
• Billed to: the customer's name, email and address;
• each item with quantity, unit price and amount;
• subtotal, discount (with the coupon), shipping, tax, total and how it was paid;
• your Invoice footer, for example "Thank you for choosing Summit Ridge Roofing."

If your prices already include tax, the invoice shows the tax included. A fully refunded order's invoice is titled "INVOICE (REFUNDED)" and shows the refunded amount.

To change what's printed, edit the Store details card and click Save details (see Set up payment methods).

Invoice numbers

An order gets its invoice number when it's paid: your prefix, the year and a number, for example INV-2026-0002. Numbers go up one by one within a year and are never reused, even if an order changes status later. Change the prefix in Invoice number prefix.

Where to find an invoice

• You: in Store → Orders, click Details on a paid order and then Invoice (PDF) ….
• Your customer: the Download invoice (PDF) ↓ link on their order page, the Invoice (PDF) ↓ link on their purchases page (see The customer's purchases page), or the link in their Payment received email.

Before an order is paid there's no invoice. The invoice address shows "Your invoice will be available once your payment is confirmed." Invoice links only work with the order's private key, so nobody can open other people's invoices.

The emails customers get

You get New order … from … for each order and Payment reference for … when a customer sends a reference. Replies from customers go to your Support email.